Privacy Policy

A legal disclaimer

Last Updated: June 2026

Welcome to WizeWords (wizewords.uk). We respect your privacy and are committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website, book a coaching session, or interact with us, and tells you about your privacy rights under UK law.

1. Important Information and Who We Are

Data Controller

WizeWords is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this privacy notice).

Contact Details

If you have any questions about this privacy notice or our data protection practices, please contact us:

Website: wizewords.uk
Email: [Insert Your Professional Email Address]
Postal Address: [Insert Your Business/Postal Address]

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: First name, last name.
Contact Data: Email address, telephone number.
Coaching & Session Data: Personal preparation goals, mindset strategies, and emotional reflection notes. We may also record certain audio/video consultation calls and coaching sessions. Please note:We explicitly do not collect, record, or store formal court evidence, legal documents, or official legal proceedings.
Technical & Usage Data: IP address, browser type, and information about how you use our website.
Financial Data: Payment transactions are processed securely via our third-party payment processor (Stripe). We do not store or have access to your raw credit card details.

3. How Your Personal Data Is Collected

We use different methods to collect data from and about you, including:

Direct Interactions: You give us your contact and identity data by filling in booking forms via our website platform (Wix) or by communicating with us by email or phone.
Session Interactions: Notes taken during coaching sessions or recordings made of your calls (always with your explicit verbal permission at the start of the call).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: To deliver the 15-minute callback, the initial 20-minute strategy call, or ongoing coaching services you have booked.
Consent: Where you have given explicit consent, such as agreeing to the recording of a call or opting into communication.
Legal Obligation: Where we need to comply with a legal or regulatory obligation (such as safeguarding or tax reporting).

5. How Your Data Is Stored and Secured

We take data security very seriously and use appropriate measures to prevent your data from being lost, used, or accessed accidentally.

Digital Data: Our website and booking system run on the Wix platform. Your digital intake details are stored on secure, firewalled servers managed by Wix.
Audio/Video Recordings: Recorded calls are stored securely offline or on encrypted digital storage with restricted access.
Physical Paper Records: Active coaching notes, strategies, and personal preparation logs are kept strictly in physical paper format. These paper records are securely locked in a private filing facility accessible only by the Data Controller.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

Enquiry Data: Initial enquiry and callback information is kept for 6 months if you do not proceed with coaching.
Client Records: Active client coaching notes and call recordings are retained for 7 years post-service to comply with insurance and accounting requirements, after which physical papers are cross-shredded and digital files are permanently deleted.

7. Third-Party Disclosures and International Transfers

We do not sell your personal data. We only share your data with trusted third-party service providers essential to running our business:

Wix Framework: For hosting our website and managing bookings.
Stripe: For secure payment processing.

These platforms may process data outside the UK/EEA. They operate under Standard Contractual Clauses (SCCs) and robust security frameworks to ensure your data receives an equivalent level of protection as it does under UK law.

8. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing or request restriction of processing.
Withdraw consent at any time (for example, withdrawing consent to store a call recording).

If you wish to exercise any of these rights, please contact us at our email address above. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (ico.org.uk).